Contact the AVNA Team

We prioritise rapid, precise resolution. To get your question answered or issue sorted as quickly as possible, please use the directory below.

Existing Orders & Shipping Support

Email: avnacare@outlook.com

Action Required: Please include your Order Number (#AVNA-XXXX) in the subject line. This allows us to pull your tracking data before we even open the email.

Expected Resolution: Within 2 business days.

Product Inquiries

Have a question about an upcoming collection? Or want to learn more about a current collection?

Email: avnacollective@outlook.com

Our support team operates Monday through Friday, 9:00 AM – 5:00 PM AEST. Inquiries submitted outside these hours are queued for the next business morning. We do not use automated chatbots to deflect your questions; you will receive a direct response from our team.